WHAT IS THE DIFFERENCE BETWEEN THE FREE AND THE PRO SHOPIFY THEME VERSION?
APOLLO THEME SUPPORT POLICY
Our Apollo themes support policy has been updated effective October 14, 2014
This policy defines the support lifecycle for Apollo Themes. If you are currently enrolled in support , you can contact Apollo via email apollotheme@gmail.com or chat online.
Apollo provides support for the PrestaShop & Shopify Template as defined in the following table :
| Support type | Query Type | Description |
| Full Support | Demo site display | Your site does not look like our demo site. No problem, provide us your site details and we will help you. |
| Installing theme | You are new baby in PrestaShop & WordPress field. You do not know install theme. Please, provide us your site details and we will help you. |
|
| Bugs | We hate bugs and act swiftly to crush theme. Provide us steps to replicate the bug and let us do the rest. | |
| Limited Support | New feature request | As long as the feature will add value to the product and is requested by others too, we will add theme. |
| Customization | Limited customization support is available only for developers. For regular members minor customization requests may be fulfilled depending upon the workload and staff discretion. |
|
| Old Version | We recommend using the latest versions of products in your site but we also understand that its not possible every time. If provided with full details, screenshots and temporary login details, we can have a look and try to help. |
|
| No Support | Adding module positions or layout changes | As long as it does not fall under major customization expect good support. Please note, sometimes the template concept can be restrictive. |
| Server and Hosting | We can only help to point out issues, beyond that its between you and your hosting provider. |
FQAs
Forum or ticket system
We encourage you to use forum for asking questions, by this way, we can share our knowledge and experience to others . Besides, we have ticket system which is primarily for developers and for requesting sales queries. But obviously, if we answer questions via email , we will not answer them on forum.
Support Timing
Support is available from Monday to Friday, 8.30 AM to 5.30 PM . ApolloTheme will not support in public holiday. All information about public holiday, we will notify at Apollo’s facebook and our forum.
Support Domain limitations
By purchasing Single Template you can only get accessing to one template but you can have unlimited domain support. Meanwhile, “Club Membership” are allowed to download all current template packages but support is limited to the number of domains allowed by membership plan.
Support Scope
Our support scope is limited to help users to get demo site alike display, bug fixes and guidance limited to the concept of template. Moreover, ApolloTheme will support to install theme when you pay developer package.
Delayed Support
Everyday, we receive lots of support tickets from other resources so the delay in support is inevitable. If beyond 24 hrs you do not receive our reply, you can escalate the issue for intervention with any of the following ways :
1. Send email again to apollotheme@gmail.com
2. Fill in help desk support
3. Provide ticket ID and your problem via Chat ( right bottom)
4. Ping us on facebook.
Paid Support
Customization requests beyond the scope of support is available using our custom work services. You can send your request to apollotheme.com, we will notify the cost to you.
About the author
Apollo Theme is the most modern provider of Shopify Template. With 9 years experience, we bring many modern and perfect themes to everyone. With the aim of providing high-quality products for customers, our talented team always tries to work hard and catch up the new trend of technology and design to give you more valued template with a unique combination of new ideas, flexible architecture and easy-to-use product. We are really appreciated it and hope that you enjoy it! Apollo Template want bring the highest customer satisfaction, we have professional supporting team to assist all our buyer. All support will be conducted through our support ticket "https://apollotheme.com/ticket/", send your problems to our email: "apollotheme@gmail.com" or at our facebook with name “Apollo Theme”. We usually get back to you within 24hours. (except holiday seasons which might take longer).
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bonjour, j’ai un soucis avec la pagination
j’ai 12 produits par page , le soucis j’ai n’est pas l’onglet pour aller a la deuxième page.
exemple sur la page mis en lien, j’ai 15 produits mais je ne peux en voir que 12
https://occa-informatique.com/index.php?id_category=23&controller=category
Hi,
I just purchased the BicMart theme, which seems to fit us pretty well. I haven’t published it yet and am still working on the set up. I will be replacing our current venture theme when ready.
I have few questions I have on the theme.
1.) is it running your new 4.0 framework?
2.) the left side mega menu does not seem to be sticking as you scroll down the home page like it does in the demo?
3.) Would it be possible to have the category block displayed on the left after you do a word search?
Hi Vince,
Thank you so much for reaching out!
Please send your questions to our email: apollotheme@gmail.com
Our support team will answer and help you!
Have a nice day!